Frequently Asked Questions

 

I am not sure which products are suitable for my child - can you help?

I believe that all children learn at their own pace, which is why I haven’t included ages on individual products. However, all our resources are thoughtfully designed using the EYFS Framework and National Curriculum objectives.

Literacy:

Pick & Mix Mats – Support early writing by introducing pen control, letter formation and name writing. These are suitable for children from age 3+. 

Yellow – Alphabet books and flashcards for children who are starting out on their literacy journey – typically pre-school to reception age.

Turquoise – First phonics book and flashcards for children ready to begin or who have already started phonics – typically reception age. They’re also useful for Year 1 children consolidating Phase 2 & 3 sounds.

Numeracy:

Blue – A gentle introduction to numbers and shapes for children just beginning to explore early maths – typically for pre-schoolers.

Purple – A next step in maths, building on number composition and properties of shape – typically suited to children in reception.

If you're still unsure which resources might best suit your child, please don't hesitate to contact me directly. I'm always happy to help guide you.

 

I have a specific requirement - can you help? 

All of our personalised books are made to order so please get in touch if you have any specific requirements and I will see how I can help.

 

Are your products available for wholesale purchase?

Yes! Please contact me directly with your requirements. 

 

What is your dispatch time?

All non-personalised books and flashcards will be posted within 3-4 days of purchase.

As personalised items are made to order, they will be dispatched 3-4 weeks from purchase. These are posted Royal Mail Tracked 48.

Update 18th August - Personalised items will not be dispatched until mid-September. 

If you would like a more precise timeframe, please email me: hello@hareandtortoiselearning.com.

 

What is your returns policy? 

You may return non-personalised products up to 30 days after purchase. 

To be eligible for a return, you must return your items, unused, in the same condition that you received them. 

Personalised items are not eligible for a refund.

 

What do I do if there is a problem with my order?

Our goal is to ensure all customers are 100% satisfied with their purchase. If there are any problems, please contact me directly and I will put it right.